If universities spent as much money on handling complaints and appeals appropriately as they spend on marketing, they would do better at keeping students, and in the National Student Survey returns.

如果大学在处理投诉和上诉上的花费和在市场营销上的花费一样多，它们在留住学生方面就会做得更好，在全国学生调查中也会得到回报。