This article considers that the needs and expectation is unified among the toll staff, and the resources the company never took full advantage of fit to the needs of the toll staff.

通过分析研究认为，目前集团公司收费员工群体的需要特点和激励期望较统一，而公司没有充分利用的激励资源与收费员工的需要基本吻合。