The BRC said there was often 'inconsistent' police action against shoplifters and customers who abuse staff, meaning criminals felt they could act with 'impunity'.

英国零售联合会称，警方对那些商店扒手和虐待员工的顾客所采取的行动通常“不一致”，这意味着犯罪分子觉得自己可以“有罪不罚”。