Virtually all experts agree that the fee-for-service system—doctors are rewarded for the quantity of care rather than its quality or effectiveness—is a primary reason that the cost of care is so high.
I am writing to tell you that we were quite disappointed with your service. We had booked a table, but when we went there at the time as arranged, only to be told there were no seats available.
Recently, airlines have received lots of attention for moving longtime standards - baggage, food, drinks, even pillows and blankets - from the "included" pile into the "for an additional fee" pile.