The result of the survey clearly indicates that many employees were well prepared in business knowledge and computer skills, but lacked interpersonal skills to interact gracefully with customers.
Asked how to approach a parent in this situation, psychologist Meredith Fuller answers, "Explain your needs as well as stressing the importance of the friendship."
In terms of communication, idea exchange sometimes focuses more than solutions, and hereby better mutual understanding about perspectives, principles, praticalities and personalities of each other.
If you regularly have many more than that (hundreds, thousands?) residing in your email in-box, you're dangerously subject to stress and numbness relative to your digital communication world.