And you have the homeowners who have expected some sort of relief, some sort of help in the form of a mortgage modification not being helped as much as was expected.
But each was a failure of organizational culture as much as technology, and the lessons learned have helped keep their specific mistakes from being repeated.
This basically grabs the request parameter with the image name, looks it up in the database, and returns all the information about that image, separated by pipes (| s), just like the spec said.