Shilpa now has the additional responsibility of giving information and advice on anything to do with housing, such as finding out what's available, or whether you're eligible for financial help.
I personally regret this development, but the basic bachelor's education now has to cater to people who really need a piece of paper to find a decent job.
I'm now applying to graduate school, which means someday I'll return to a profession where people need to be nice to me in order to get what they want.