Among passengers who visit an airline's main counter to obtain their boarding pass or check baggage, average wait times have decreased to 12 minutes in 2009 from 14 minutes in 2008.

到航空公司主柜台领取登机牌或办理行李托运的乘客表示，平均等候时间从2008年的14分钟缩短至2009年的12分钟。