This can be interpreted as the concept of never expecting anyone to do a task you would not willingly do yourself, whether that be excessive overtime or dealing with difficult people.
When users are filling in a form, they often want to focus on the task, get it done quickly and move on to their primary task - making a purchase or registering for a service.
This article considers that the needs and expectation is unified among the toll staff, and the resources the company never took full advantage of fit to the needs of the toll staff.
To the Chinese who expect so much from this film, Astro Boy is more like a jigsaw puzzle with one piece missing –there`s a feeling of deja vu, but you know something is wrong.