This axiom seems to be completely missing, or at least grossly underemphasized, by the process evangelists and literature, but it is usually very observable in successful software projects.
For anything less complicated than legal brain surgery, it seems, big companies are increasingly willing to give medium-sized law firms from out of town a chance.
Cohn says this kind of page-view tracking may seem innocuous, but if the company keeps the data long-term, the information could be subpoenaed to check someone's alibi, or as evidence in a lawsuit.